Terms of Service

Cabina is provided by Cabina di Zanre Arouna, a sole proprietorship with VAT number IT03151380353, entered in the Companies Register under no. REA RE-373742, which runs the service and its systems. For any communication concerning these terms you can write to info@cabina.io.

• Shop — whoever opens a Cabina account and installs the widget on their own site or store. It is the counterparty to these terms.
• Shopper — the person who uses the widget inside the shop’s site. They are not a party to this contract: their relationship is with the shop.
• Widget — the component the shop installs to offer the virtual try-on to its shoppers.
• Session and credits — the units usage is measured in. Every plan includes a quantity of them; artificial intelligence generations consume credits as stated in the shop’s dashboard.

Cabina is a service for professional operators: whoever opens an account declares they are doing so in the exercise of their commercial, entrepreneurial or professional activity, and not as a consumer. You must be at least 18 and able to enter into contracts.

You are responsible for your account credentials and for what happens through them. The widget’s API key is public out of technical necessity — it is visible in the page source — and serves to identify the shop, not to authenticate it: treat it as an identifier, not as a password.

Cabina shows the shopper a preview of how a garment might look worn. It is a purchase-decision support tool, and it should be presented as what it is.

• Generated images are plausible, not faithful. The model reconstructs the look of the garment: colours, prints, textures and details can depart from the original, sometimes markedly so on dense patterns or fine prints. The generated image does not replace the product photographs and is not a faithful representation of them.
• Estimated measurements are approximate. The estimate from a photograph and the size suggestion are statistical indications: they are not a measurement, they have no medical or diagnostic purpose, and they do not guarantee fit.
• The shop remains responsible towards its own customers for product information, sizes, returns and every other obligation under consumer protection law. Cabina does not enter into that relationship.

• The plans and prices in force are those published on the pricing page. The free plan has a limited usage volume and is offered with no guarantee of continuity. Prices shown are exclusive of VAT, which is added to the invoice where due.
• The subscription is monthly and renews automatically until cancelled. You can cancel at any time: the service stays active until the end of the period already paid for, and no partial refunds are given for the current period.
• Payments are handled by Stripe. We neither process nor store your card details.
• Extra credits bought as a one-off do not expire with the monthly cycle and are not refundable once consumed. A failed generation consumes no credits: the amount held is credited back automatically.
• In the event of non-payment the service may be suspended. Before suspending it we notify you at the account’s email address.
• Prices may change: changes are announced at least 30 days in advance and apply from the next renewal. If you do not accept them you can cancel before they take effect.

• Hold the rights to the images you upload. The garment photographs, the logos and every other content you put into the service must be yours or covered by a licence permitting this use.
• Inform your shoppers. For the data processed through the widget on your site you are the controller: it is up to you to give them the privacy notice and the legal bases required by the GDPR.
• Do not use the service for unlawful purposes, nor to generate images of people who have not given consent, sexually explicit content, or content that is deceptive or harmful to another’s dignity.
• Do not circumvent technical limits: do not attempt to evade usage limits, rate limiting or security controls, and do not use the service to train competing models.

How data is handled is described in the Privacy Policy, which forms an integral part of these terms.

In short: for your account data we are the controller; for the data of shoppers using the widget inside your site we act as processor on your behalf and on your instructions. To request the data processing agreement (Art. 28 GDPR) write to privacy@cabina.io.

The software, the widget, the documentation and the Cabina trademark remain our property. With the subscription you receive a non-exclusive, non-transferable and revocable licence to use them, limited to the term of the contract and to use on the sites you run.

The content you upload stays yours. You grant us only the rights technically necessary to deliver the service: to store it, process it and transmit it to the providers listed in the Privacy Policy in order to generate the previews you ask us to produce.

The service is provided “as is”. We do not currently offer a guaranteed service level (SLA): we may interrupt it for maintenance, and we depend on third-party providers — hosting, database, artificial intelligence providers — whose unavailability can affect the service.

When an artificial-intelligence feature is unavailable, the widget says so to the shopper instead of showing an invented result, and where a simpler alternative exists the service falls back to it automatically.

To the extent permitted by law, our total liability towards you is limited to what you have paid us in the twelve months preceding the event giving rise to it.

We are not liable for lost profit, loss of custom or indirect damages, nor for the purchase decisions your customers make on the basis of the generated previews.

Nothing in these terms excludes or limits liability that the law does not allow to be excluded, in particular for wilful misconduct or gross negligence.

• You can close your account whenever you like. We may suspend or close an account in the event of a breach of these terms, of non-payment, or of use that puts the service or other people at risk; save in urgent cases, we notify you first.
• On uninstalling the app or closing the account, data remains recoverable for 7 days, then it is deleted. If the shop is on Shopify, definitive deletion also happens at the platform’s request, in line with its compliance procedures.
• The clauses meant to survive termination — intellectual property, liability, governing law — remain in force.

We may update these terms for regulatory or technical reasons, or as the service evolves. Substantial changes are announced at least 30 days in advance to the account’s email address and apply from the next renewal period. Continuing to use the service after that date means accepting them; if you do not accept them, you can cancel.

These terms are governed by Italian law. Any dispute arising from them falls to the court of the place where the service provider is established, unless the law provides otherwise on a mandatory basis.

For any question about these terms write to info@cabina.io. For personal data matters: privacy@cabina.io.